Mid-term targets

Mid-term targets
Medium-term targets 2018 Target 2018 Realisation year-end
2017
Realisation year-end
2016
Customer satisfaction >=8 weighted-average 7.5 weighted-average 7.3 weighted-average
Number of transactions 11 million 7.7 million 7.7 million
Assets under administration € 21 billion € 26.0 billion € 22.8 billion
Assets under management € 3.5 billion € 1.1 billion € 1.3 billion
Cost/income ratio
(excluding IFRS amortisation)
<65% 81% 79%
More balanced income flow Minimum 2/3 of earning generated by ongoing
commission and asset management fees
39.4% 35.6%