Mid-term targets

Medium-term targets 2018	Target 2018	Realisation year-end 2017	Realisation year-end 2016
Customer satisfaction	>=8 weighted-average	7.5 weighted-average	7.3 weighted-average
Number of transactions	11 million	7.7 million	7.7 million
Assets under administration	€ 21 billion	€ 26.0 billion	€ 22.8 billion
Assets under management	€ 3.5 billion	€ 1.1 billion	€ 1.3 billion
Cost/income ratio (excluding IFRS amortisation)	<65%	81%	79%
More balanced income flow	Minimum 2/3 of earning generated by ongoing commission and asset management fees	39.4%	35.6%